Refund policy

Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need to provide the receipt or proof of purchase. 

To start a return, you can contact us at ritualthesalon2017@gmail.com. Please note that returns will need to be sent to the following address: 5315 Windward Parkway, Suite A, Alpharetta, GA 30004.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at ritualthesalon2017@gmail.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so then we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned. Such as custom products (custom order, special or personalized items), jewelry, headwear and hair accessories (hair bows, pillowcases, scrunchies or hair clips), hazardous materials (aerosol, flammable liquids or gases), and used products. Please reach out to us if you have any return questions about your specific item.

Unfortunately, we cannot accept returns for gift cards or on-sale items. 

Exchanges

If you would like to exchange your unused product, you are able to exchange it for a product that is of equal or lesser value than the original product. We can only confirm exchanges after the original item is returned back to us. We cannot exchange products for or towards in-salon services.